Has my order shipped yet?

We have a processing time of 5-7 business days before sending your item. Once an item is shipped, you will receive a confirmation email. If it has been 7 business days and you have not received a confirmation email, check your spam/junk folders and then send us an email.

I checked out with the wrong address!

Please reach out ASAP so we can change any details before your product is sent. If your order is already sent out, there is unfortunately nothing we can do. If your order makes its way back to us in good condition, we can offer a refund on the item per our Return Policy (see below). Alternatively, we can send the item to a corrected address for an additional shipping fee, covered by the customer.

I checked out with the wrong payment method.

We cannot change the payment method after an item has been shipped. If the item has not been shipped yet, contact us and we will try to resolve the issue.

My order has not arrived.

We’re very sorry to hear that! This is typically caused by delays in the postal service, usually due to holidays or other high-volume periods at your local postal system.

Normal shipping times within the United States is 2-10 business days.

Normal shipping times for international shipping vary by country, but is typically less than 30 days.

If the relevant amount of time has passed and you haven’t gotten your order, please contact us so we can assist you. Please reach out before 60 days have passed since you received your shipping notification, as our capacity to help is limited beyond that point.

Something in my order is missing/incorrect.

Sometimes we make mistakes when packaging orders. If this happens to your order, please contact us with your order number, a photo of your order, and a written description of the problem, and we will do my best to correct the issue. This may include sending a replacement or a partial refund for the missing item, depending on the circumstances. Please see the Refund & Return Policy below for more details.

Returns

If you would like to return an item or order, please contact us within 14 days of receiving your item(s). You must send your item(s) for return within 14 days of contacting us. Refunds will not include the price of shipping.

To be eligible for a return:

• You must have proof of purchase.
• Your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.

Several types of goods are exempt from being returned. Items that are designed to make contact with food or drink (including but not limited to cutting boards and utensils) cannot be returned under most conditions.

Additional non-returnable items:

• Gift cards
• Downloadable products

There are certain situations where only partial refunds are granted:

• Books with obvious signs of use.
• Any item not in its original condition, which is damaged or missing parts for reasons not due to our error.
• Any item that is sent for return more than 14 days after delivery.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account to verify it is not “pending”.

Then contact your credit card company or bank, it may take some time before your refund is officially posted.

If you’ve done this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges and Replacements

We do not accept exchanges.

We only replace items if they are defective or damaged. As many of the items sold are one-off original works, the piece you receive will not be identical to the damaged one, even if it is the same design.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Item Arrived Damaged?

Your orders are packaged with great care, and also with the knowledge that, sometimes, your mail carrier might have anger issues. In the event that our packaging is not enough to protect your order from being thrown from a mail truck like a football, reach out with detailed photos of the damaged box (unopened) and the damaged products. We will then be able to assist you with a return and refund of the damaged order.

If you are a store or gallery interested in carrying my items, please send me an email at sales@alphiebeet.com detailing which items (or which kind of items) you are looking to stock, and the quantity you are interested in. I will be in contact to provide details and hopefully work something out!

If you have any issues or questions you can contact a member of the team via the emails below:
– sales@alphiebeet.com for general business inquiries
– support@alphiebeet.com for any questions related to an order
– alphie@alphiebeet.com to reach out to Alphie directly.